An Air India passenger recently recounted a shocking incident of discovering a sharp metal blade in his in-flight meal. Responding to the social media post, the Tata Group-owned airline confirmed on Sunday the presence of the metal blade in the meal.
Addressing the controversy, Air India’s Chief Customer Experience Officer Rajesh Dogra explained that the metal object originated from a vegetable processing machine used for cutting raw vegetables. To prevent similar occurrences, the company has increased the frequency of inspecting the processor, especially after chopping hard vegetables.
“Air India confirms that a foreign object was found in the meal of a guest aboard one of our flights. After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner. We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor especially after chopping any hard vegetable,” Rajesh Dogra stated, as quoted by ANI.
The incident came to public attention when Mathurs Paul, a social media user, shared his alarming experience with an Air India in-flight meal. He described how he unknowingly chewed on the sharp metal piece before realizing its presence.
“Air India food can cut like a knife. Hiding in its roasted sweet potato and fig chaat was a metal piece that looked like a blade. I only felt it after chewing the grub for a few seconds. Thankfully, no harm was done. Of course, the blame squarely lies with Air India’s catering service, but the incident doesn’t help the image I have of Air India. What if the metal piece was in the food served to a child?” wrote the user on X.
Recently, another Air India passenger, Vineeth K, shared his negative experience traveling in business class. He complained on social media about a 25-minute flight delay and cited poor food and unclean, worn-out seats as issues that marred his journey.
