In a significant relief for air travellers in India, the government has instructed all airlines to ensure that at least 60 percent of seats on every flight are available free of cost to promote fair access, according to a press release from the Ministry of Civil Aviation.
In addition, the government has introduced several other guidelines aimed at improving passenger convenience, transparency and consistency in airline practices, as stated in the official release.
The Ministry of Civil Aviation has directed airlines to provide a minimum of 60 percent of seats on all flights free of cost to passengers. This move is intended to ensure fair access. Previously, only a limited number of seats were offered free of cost during ticket booking or online check in.
The government has also stated that passengers who book tickets under the same PNR should be seated together. Airlines are encouraged to place such passengers in adjacent seats wherever possible.
Other directives include ensuring that the transport of sports equipment and musical instruments is handled in a clear and passenger friendly manner, in line with safety and operational guidelines. Airlines are also required to publish transparent policies regarding pet travel.
Strict adherence to passenger rights has been emphasized, particularly in cases involving delays, cancellations and denied boarding. Airlines must clearly display passenger rights on their websites, mobile applications, booking platforms and at airport counters. Information about passenger entitlements should also be made available in regional languages to improve accessibility and awareness.
